USPS SHIPPING continues to experience prolonged shipping times. Shipping may take up to 4 weeks due to COVID-19. Packages may not be updating tracking properly. If your package has not arrived after 4 weeks, please contact us.

These services are delivered Monday–Saturday. Sunday deliveries are not available at this time.

Shipping Restrictions

Vape Shipping

In accordance with the Preventing Online Sales of E-Cigarettes to Children Act (POSECCA), we do not ship vape cartridges. Vapes are only available for purchase through local pickup. Customers must be 21 years or older, with valid ID at time of purchase.

You can purchase our vape cartridges at:

• Our location in Chagrin Falls, Ohio
• One of our trusted retail partners

Cannabinoid Product Shipping Restrictions

Full-Spectrum CBD (contains any amount of Delta-9 THC)
These products are not available for shipment to the following states: Idaho, New Hampshire, South Dakota – zero (0%) Delta-9 content is allowable by law.

Delta-8
These products are not available for shipment to the following states: Alaska, Arizona, California, Colorado, Connecticut, Delaware, Hawaii, Idaho, Iowa, Massachusetts, Michigan, Minnesota, Mississippi, Montana, Nevada, New Hampshire, New York, North Dakota, Oregon, Rhode Island, Utah, Vermont, Virginia, Washington, West Virginia

Delta-9
These products are not available for shipment to the following states: Idaho, New Hampshire, South Dakota – zero (0%) Delta-9 content is allowable by law.

Shipping Delays

Shipping Chocolate

The melting point of chocolate can be as low as 70°F. When you order our chocolate, we check the weather predictions for the next few days. If the temperature is above 70°F, we may delay dropping off your package to wait for a cooler span of days.

If your bar melts during shipping, this has not hurt the quality of the bar! You can follow instructions to reshape and cool your bar for consistent sizing/dosing.

If your bar has melted AND leaked outside the plastic wrapper, please contact us:
📞 (440) 384-3984 | ✉️ contact@pleasanttreeindustries.com

COVID Policy

We appreciate your understanding as we work around the COVID-19 guidelines and restrictions. We appreciate your patience as we work to fulfill your order as quickly as possible.

Please note:

• Shipping times are not guaranteed: USPS controls the shipping and delivery times.
• Processing time and Shipping time are separate: Our processing takes 1–3 business days to get your order to the carrier. Shipping time is additional to the processing time.
• Some orders may be subject to additional verification, which can cause slight delays in the processing time. In the event your order requires additional verification, we will contact you.

If you have questions about additional verification, send a message to contact@pleasanttreeindustries.com.

Orders typically ship from within 1–3 business days via USPS. Some orders may ship same day. Notification may not be received by the purchaser for 24 hours.